Error Username or Password Errorplease Input Again
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Fault bulletin: Authentication failed. Please check your username, password and second hallmark factors (like Access Code or Digital DNA) before trying again. (2026322)
Problem/Cause
Yous might receive this mistake message Authentication failed. Please check your username, countersign and second authentication factors (similar Admission lawmaking or Digital DNA) before trying again. (2026322) , in different situations.
1. When trying to log in or sign in to a web application such as:
- Amadeus Selling Platform Connect
- Altéa Desktop Reservation (ARD) Web
- Airline Retailing Platform (ARP)
Possible cause:
- Incorrect URL to launch the application
- Invalid login, sign, or password entered (for example: a blank space has been added before or after your entry as a result of a copy/paste action)
- Cookies related to the application (for instance: second-factor hallmark) may have been deleted from the device
- A wrong second-factor authentication access code was entered
- Yous have user emulator rights, but the application is not configured to allow it
- Your User Identification (UID) is non linked to LSS (this tin can happen in FareXpert)
- Your automobile has the Digital Dna (DDNA) extension/plugin installed, but the device is not enrolled via the local Security Direction
ii. When connecting from ARD Web to Altéa Customer Management:
- You are able to login with an LSS user within ARD Web standalone, but you cannot log in inside CM JFE
3. When trying to emulate a user in Selling Platform Connect or AeTM.
Possible cause:
- The username is longer than 15 characters
Customer Action
i. Verify your credentials and try the request once more. Check the following:
- Is the URL correct? It must include parameters such every bit site lawmaking
- Is the user ID divers in the correct Organization?
- Is the user ID valid?
- Is the password right? Messages in passwords must exist typed using the correct case
- Is the sign valid?
If the upshot is related to user impersonation, refer to your Regional Technical team.
If the issue is related to ARD Web - Altéa CM (username more than allowed characters), log in to CM from a separate window.
For Sell Connect issue, check with your security ambassador If the issue is almost the DDNA. The user must contact his ambassador to enroll the device. The ambassador comes to the user's machine, connects with his credentials to LSS via LSM, and enrolls the device.
2. Employ the Forgot your password? link to reset your password.
Note: Y'all must accept your e-mail address configured in the database to be able to utilise this feature.
If you lot go the aforementioned error later on using this link, it is very likely that you are not defined in the correct Organization, or the Cocky-service UI was disabled and has to be fixed past Amadeus Development.
3. Activate cookies, make clean them, and try again.
iv. Ensure that you enter the correct two-factor authentication code in the Access Code field.
 | About two-gene authentication |
In society to make the Amadeus Selling Platform Connect access more secure, a security lawmaking is requested in sure cases, depending on the configuration set at the system level.
The very commencement time you access Amadeus Selling Platform Connect, you lot will be prompted to enter an admission code.
- If you lot take changed the auto previously used to access the application, you will be asked to enter an admission code
- If y'all use Selling Platform Connect from the same motorcar simply via a browser different from the one previously used, you will exist prompted to enter an access lawmaking
The maximum number of locations managed by LSS is configurable. A location is a combination of machine + browser.
This is how it works:
You lot have entered the Amadeus Selling Platform Connect URL in the browser and filled in the Username and Password fields on the Sign In panel. After clicking on the Sign in button, the post-obit message is displayed :
The admission code is sent by electronic mail to the mailbox divers in the LSS account used:
Enter the access code and countersign to access the application.
Investigation steps
If this error is returned, information technology means that at least ane of the three fields has a wrong value.
For security reasons, the fault message does not identify which field has the wrong value. You lot must reenter and recheck all iii values.
5. If the problem persists, and you are sure the asking is valid and should allow the sign-in, contact your Amadeus Help Desk.
Provide the following information to assist the investigation:
- Operating system, language, and version
- Browser used and version
- Function ID used
- User ID / Username / Login
- Last address (ATID) used, if bachelor
- JSESSIONID if available
- Exact appointment and timestamp when the consequence occurred
- Exact input and output of all troubleshooting you accept washed
- Error message returned
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Source: https://servicehub.amadeus.com/c/portal/view-solution/913038/en_US/error-message-authentication-failed.-please-check-your-username-password-and-second-authentication-factors-like-access-code-or-digital-dna-before-trying-again.-2026322-
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